MatricX How Can We Help?
Found a bug, have an idea, or stuck on setup? Pick the option below. Every message is read by the developer.
Report a bug
Something broken or behaving oddly? The button opens an email with a short checklist, so we can reproduce it fast.
Report a bugSend feedback
Ideas, feature requests, a material you wish existed, or a render you made with MatricX — we'd love to hear it.
Send feedbackTutorials & updates
Step-by-step videos, workflow tips and news about new versions on the MatricX channel.
MatricX on YouTubeEmail us directly at contact@eidosedgestudio.com · More from the studio: Eidos Edge on YouTube
For a Fast Fix, Include
A good report usually gets a solution in one reply.
- Blender version and operating system
- MatricX PRO version, and Add-on or Extension
- Whether the asset pack shows "Ready" in Preferences
- A screenshot or short screen recording
- The exact steps that cause the problem
- A small
.blendfile, if you can share one
Quick Fixes
The most common questions — try these first.
"Asset pack not connected"
Extract MatricX_Assets_2.1.0.zip, then in the MatricX panel click Locate Asset Pack and select the
MatricX_Assets_2.1.0 folder. The parent folder or a subfolder works too.
Until a pack is connected, the "Looked in" line shows a default location inside the add-on folder. That's normal and changes once the pack is found.
"This is a 2.0.x asset pack"
You selected an older pack. MatricX PRO 2.1 needs MatricX_Assets_2.1.0.zip — download it
from the store you bought from (Blender Market, Gumroad or Payhip), extract it, and select the new folder. Keep your old 2.0 folder where it is: decals in your
2.0 scenes still load their images from it.
Linux or Flatpak: the pack isn't found
Extract the pack to a normal folder in your home directory, such as ~/Downloads or
~/Documents — not inside the Flatpak .var folder — then use Locate Asset Pack.
Windows: the decal browser is empty
The pack is probably in a folder with a very long path. Move it somewhere short, such as
D:\Assets\, and locate it again.
Edge Wear doesn't show up
Edge Wear uses Blender's Bevel node, which only Cycles renders. Switch the render engine to Cycles, or check it in a Cycles render. Every other imperfection works in EEVEE too.
A fabric material looks flat
Fabrics need a UV map. When MatricX warns you, click Create UV Map.
A pie menu shortcut clashes with another add-on
Turn the pie off, or change its shortcut, in Preferences → Add-ons → MatricX PRO.
Should I install the Add-on or the Extension?
Either — they're the same tool. Install one, never both. If you're upgrading, remove the old version and restart Blender first.
The User Guide
Every feature is covered step by step in the 26-chapter user guide, including a chapter for users upgrading from 2.0 and a full troubleshooting section.